At foodora, we are constantly working to improve relations with and between all our partners. That is why we share a guide here on how you, as a rider, should approach our Vendors (restaurants).
To ensure that the entire system runs as smoothly as possible, it is important that you report your status and feedback correctly:
● If the Vendor (restaurant) has pressed “food is ready” on the terminal, the order is ready to be picked up immediately, so be aware of this and ride directly to the restaurant if you are not already there
● Has the rider arrived at the Vendor’s location, but the order is not ready for pick up yet
● If you have feedback regarding a particular Vendor, the rider must use the feedback function via the app
● It is important that if any conflicts arise, that it is passed on either via the feedback function or via an e-mail to [email protected] and not directly to the Vendor
Our Vendors have received the same guide for interaction with riders.
If you have any questions about the guide, feel free to contact rider support.
Please read this page on how you should pick up orders from McDonalds.