Off-Line Support

When should you make use of rider support?

When you are not on a session as a foodora rider, then Off-Line support (also known as rider support) is available if you need help.


What problems can rider support help you with?

Below we list some of the most common problems and questions that rider support can help you with.

▪️Questions regarding sessions
▪️Salary issues
▪️Contract issues
▪️Equipment problems
▪️Not receiving enough orders
▪️Moving to a new city to work in as a rider


Contact information for rider support:

E-mail: [email protected]
General response time: 1 day (Longer response times may occur during prime periods, for example over the weekend, public holidays or holiday periods).