November updates☕️

Are you the type who decorates for Christmas right away when Halloween is over or do you wait a little longer? Either way, there are only 2 months left of 2023 now – time sure flies when you’re having fun 🚀

Please read along here and keep yourself updated.

FREE DELIVERY IN COPENHAGEN AND ZONE EXPANSION 🤑

We are boosting the capital an extra time with free delivery to all customers for the rest of 2023. If you ride in the city, check that your vehicle and thermo bag are ready to deliver lots the remainder of the year.

Furthermore, we are expanding the zone, which means that you can now also deliver and collect in Amager. Check it out on your map the next time you go for a ride in Copenhagen.

NEW EARNINGSMODEL FOR ALL RIDERS – LETS MAKE IT FAIR 🙏

We are constantly working on optimising our earnings model based on the feedback we receive from you riders.

A recurring point has been regarding distance payment. We have therefore gone live with a new model for rider earnings on 26 October, which takes distances via Google distance into account. Contact rider support for more questions or check out our rider hub here.

REFER YOUR FRIENDS 💃🕺

In the winter months, we need extra riders when customers order take away delivered. Therefore, if you know someone who could need an extra income, remember to recommend them to become foodora riders!

When your friends apply as riders with your referral link from the app, you will receive DKK 500 per friend* – This means that if you recommend 5 friends, you will receive DKK 2500 in bonus, which you will get with your next earnings.

This is how you do it.

*Rules and conditions apply

THE DIFFERENCE BETWEEN LIVE- AND OFF-LINE SUPPORT 🧑‍💻

If you experience problems or have questions during your sessions, contact our Live Support in the app. Read more about which problems Live Support can help with and how you can get in touch with it in the app here.

On the other hand, if you are not on sessions and have questions about e.g. sessions, your earnings or something else entirely, you can contact our Off-Line Support, also called rider support. Read more about rider support here and their contact details.

APP UPDATE ON EARNINGS 📊

You have probably already seen it, but the earnings summary/payments has been updated for a new look in the app. This has been done to make it easier for you riders to keep track of your earnings – day by day and week by week.

RIDER SAFTEY 🤕

If you have been in an accident while on session as a foodora rider, please answer this survey. One of our biggest focus points is to take the best possible care of you.

RIDER EQUIPMENT 🎒

Have you worn or damaged equipment? Write to our rider support on email, and we’ll send some new equipment your way, so you’re ready for the winter season.